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LiveChat vs LivePerson
May 23, 2023 | Author: Sandeep Sharma
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Live chat software for business. Intelligent customer engagement, real-time website monitoring and live help/live support tools. Quickly respond to your customers and handle several chats at once using the chat improvements. Keep the communication going and handle cases via tickets.
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
LiveChat and LivePerson are both customer service platforms with distinct features and capabilities. LiveChat is a live chat software that focuses on real-time customer engagement and support. It offers features such as chatbots, chat routing, and customizable chat widgets, enabling businesses to provide immediate assistance and personalized interactions to their website visitors. LiveChat is suitable for businesses that prioritize live chat interactions and want to enhance customer service through instant communication.
On the other hand, LivePerson is a comprehensive customer engagement platform that goes beyond live chat. It offers features such as messaging, AI-powered chatbots, conversational commerce, and integration with various channels like SMS and social media. LivePerson emphasizes proactive customer engagement and provides tools for personalized messaging and automation. It is suitable for businesses that want to offer omnichannel customer engagement and leverage AI-driven chatbots for enhanced customer experiences.
See also: Top 10 Live Chat platforms
On the other hand, LivePerson is a comprehensive customer engagement platform that goes beyond live chat. It offers features such as messaging, AI-powered chatbots, conversational commerce, and integration with various channels like SMS and social media. LivePerson emphasizes proactive customer engagement and provides tools for personalized messaging and automation. It is suitable for businesses that want to offer omnichannel customer engagement and leverage AI-driven chatbots for enhanced customer experiences.
See also: Top 10 Live Chat platforms
LiveChat vs LivePerson in our news:
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
