Kayako vs OTRS

Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server. Kayako free open-source alternatives are osTicket, OTRS, Mantis.
OTRS is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. Like alternative solutions it is a means of managing incoming inquiries, complaints, support requests, defect reports, and other communications.
Comparing Kayako vs OTRS is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Kayako has better video than OTRS

Ok, now let's compare the UI. Looks like OTRS has more user-friendly interface than Kayako because it's bigger. At least on our screenshots

To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Kayako is more popular than OTRS

Now let's look at the recent activities of our competitors:

- OTRS ITSM 2.0 - the first open-source ITIL certified solution (in 2010)

Looks like OTRS was recently more active than Kayako (at least in our news).