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Kayako vs LivePerson
May 23, 2023 | Author: Sandeep Sharma
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Kayako Fusion is a help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place. Choose between our reliable and secure SaaS cloud platform (Kayako On Demand), or install Kayako on your own server.
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LivePerson creates meaningful, real time customer connections that help businesses increase conversions and improve consumer experience.
Kayako and LivePerson are both customer service platforms, but they have distinct differences in their focus and capabilities. Kayako is a comprehensive customer support solution that offers features such as ticketing, live chat, knowledge base, and customer self-service tools. It aims to provide a centralized platform for managing customer inquiries across multiple channels and offers features for collaborative team support. Kayako is suitable for businesses that require a unified customer service solution with ticketing and live chat capabilities.
On the other hand, LivePerson is a customer engagement platform that specializes in real-time customer interactions. It offers features such as live chat, messaging, AI-powered chatbots, and conversational commerce tools. LivePerson places a strong emphasis on proactive customer engagement and provides solutions for personalized messaging and automation. It is suitable for businesses looking to enhance customer engagement and deliver personalized experiences through real-time communication channels.
See also: Top 10 Live Chat platforms
On the other hand, LivePerson is a customer engagement platform that specializes in real-time customer interactions. It offers features such as live chat, messaging, AI-powered chatbots, and conversational commerce tools. LivePerson places a strong emphasis on proactive customer engagement and provides solutions for personalized messaging and automation. It is suitable for businesses looking to enhance customer engagement and deliver personalized experiences through real-time communication channels.
See also: Top 10 Live Chat platforms
Kayako vs LivePerson in our news:
2014. LivePerson buys co-browsing tool Synchronite
Customer service chat provider LivePerson has acquired German startup Synchronite in order to obtain its co-browsing and video-chat technology. This acquisition is expected to enhance LivePerson's real-time customer service offering by enabling agents to view the customer's screen, enabling them to provide guidance in tasks such as form filling, completing purchases, and other functionalities on the client's website. Other companies operating in a similar space include Unblu, LiveLook, and Firefly. The specific purchase price for Synchronite, based in Mannheim, has not been disclosed.
2010. Kayako unveiled free remote-support tool
This year Kayako will release the new version of its technical support suite. One of the main new features in Kayako SupportSuite V4 will be p2p remote-desktop application Kayako OnSite, which was recently demonstrated to the developer community. As known, Kayako SupportSuite includes a fully functional Helpdesk system with a customer portal and online knowledge base (eSupport), as well as the online chat system (LiveResponse). Remote Desktop application will complement this suite and strengthen Kayako's leadership on the market. According to Kayako developers, they managed to solve two major problems of remote-desktop solutions - firewalls and low video quality. Kayako OnSite (like Skype) silently establishes connection between two remote computers without the need to set up router and firewall. And thanks to the adjustable color depth and screen size, the application works quickly even at low speed connections. ***
2009. Kayako provides free web helpdesk for open-source projects
Kayako, the vendor of WEB Help desk software, has introduced a complimentary edition of its suite specifically designed for open-source projects and non-profit organizations. The free license provided is perpetual and includes twelve months of technical support. Additionally, eligible organizations have the opportunity to obtain free licenses for Kayako's supplementary add-on products, including KayakoMobile, a help desk management client for mobile devices. In general, any registered charity (verified by local authorities) and any open-source software project are eligible for this offer. However, certain organizations that meet these criteria may still be excluded from the offer.
