Jive vs Salesforce Chatter
Last updated: May 01, 2017
Jive’s enterprise social networking platform allows you to engage employees, customers, and the social web. Increase the efficiency of internal communication, build brand loyalty, and monitor customer chatter and ideas, all from one central location. Say good bye to your intranet, multiple logins for scattered enterprise apps, and being out of the loop; the Jive Engage platform integrates the social networking tools you love and need so you can focus on what matters.
With Chatter, it’s easy to work together and know everything that’s happening in your company. Updates on people, groups, documents, and your application data come straight to you in real-time feeds
Latest news about Jive and Salesforce Chatter:
01.05.17. Collaboration software company Jive to be acquired by Aurea. Jive, a community collaboration software company, is acquired by ESW Capital’s Wave Systems for $462 million. It will become part of the Aurea family of companies. The plan is to integrate Jive into Aurea’s customer experience management platform. The acquisition gives Aurea a tool for creating internal and customer-facing communities, a key piece in today’s customer service environment. It also gives them access to Jive’s customer base, which includes T Mobile, Schneider Electric, McAfee and EMC.
06.02.15. 3 new Jive workstyle apps aim to simplify workplace collaboration. Social collaboration software Jive unveiled three new workstyle apps: Jive Daily, Jive Chime and Jive People. Jive Daily helps to get the word out, drive conversations and analyze communications impact in real time. Because it’s an app, workers can check in easily to see what the company brass or colleagues have to say and to find out about what’s going on at the company that’s relevant to them. Jive Chime is a vehicle for communicating from your mobile device with text or instant message like experiences without sacrificing access to your personal cell phone number or personal IM identity. And Jive People a company directory 2.0 with workplace graph. When you identify the person you want to talk to, all you have to do is hit a button to reach out to them via e-mail, phone call or Jive Chime.
17.09.14. Jive integrates with Office 365. Enterprise social collaboration provider Jive has built software connectors for Microsoft Office 365, including Outlook Online, Office Online, SharePoint Online and OneDrive for Business. What this means for Jive users is that it will be nearly effortless to create and collaborate on documents, spreadsheets and presentations, as well as email, whether they are working with Office on premise, in the cloud or somewhere in between. And because enterprises are unlikely to move everything to Office 365 at exactly the same time, Jive can tie enterprises and systems together. It works across silos and serves as a communications hub that gives employees the tools they need to work across technologies more effectively, efficiently and across devices. These include Box, Salesforce and Cisco, among others.
28.08.14. Salesforce launches Community Cloud. Salesforce.com launched its 4th cloud (after Sales, Marketing, Service Clouds) - Salesforce1 Community Cloud. Essentially it's a remake of Salesforce Communities product released in June 2013. Unlike Chatter, that is focused on internal networking and collaboration, Community Cloud allows customers or partners to interact with one another and with company personnel if required. So it's something like a private LinkedIn. Community members can follow topics and people and identify their areas of expertise. Community cloud is linked to Service Cloud (unanswered or difficult questions can be escalated) and to Sales Cloud (new community memebers become leads,). Features in today's launch become available in October. The Salesforce1 Community Cloud starts at $500 per month.
08.05.14. Cisco-Jive and 5 other Unified Collaboration leaders. Large enterprise customers have become so impatient. They want one thing in one place — right now, in real time - the solution that provides collaboration and social interactions and communications and doesn't require long integration project. That's why, software vendors invented the new term "Unified Collaboration" and now sell their solutions under this sauce. Of course, not any IT giant can build such system. Sometimes they need to unite. In particular, the unified communications leader Cisco recently partnered with social networking provider Jive and announced that now it has the best solution on the market. However, experts note that Cisco has five strong competitors: Microsoft (Yammer + Lync), IBM (IBM Connections + IBM Sametime), Citrix (GoToMeeting + Podio), Siemens (Unify + Ansible), Salesforce (Chatter + DimDim). However, the last two vendors are currently only potential because their UC solutions are not quite ready yet.
2013. Video: Salesforce announces Customer Revolution. Last week Salesforce released a new mobile app Chatter, which has now become the primary mobile interface for employees not only to the social intranet, but also to the CRM system. In addition, the mobile Chatter is now more convenient communication and collaboration channel between company and customers. But just to say that the new app is "more convenient" - is not the Salesforce style. They came up with the whole legend of customer revolution that has already begun. They say that your customers are mobile and they already know how to use their phones. And at any time (when they have free time), they can destroy your business if they see that your company is not responsive enough to their problems and needs. This video will give you the creeps. Watch.
2012. Jive acquires Producteev and Meetings.io. How you should welcome new co-workers. If you would like to become the giant of collaboration market right now, you'll need to provide customers the tools for: social intranet, file sharing (ala Dropbox), task/project management, Email and video/web conferencing. Until now, Jive was arguably the best social intranet provider and somehow solved file sharing tasks via the close partnership with Box. However, it's time to move ahead and play catch up with Microsoft and Salesforce, that don't mind buying startups to close the gaps in their collaboration suites. Today Jive has announced about the acquisition of two very good startups - task management app Producteev and online meetings tool Meetings.io. Producteev has become popular due to its convenience and multiple platforms support. And Meetings.io works as a notepad for online meetings (very simple). To welcome the new staff, the guys from Jive created this very cute movie. It's another example of useful video for business.
2011. Benioff: goodbye Cloud, hello Social. On Friday nobody wants to read long news. Good video is much better. This is the video that was shown at the opening of the Dreamforce 2011 conference - probably the most glamorous event in the IT-industry. This video marks the focus change of Marc Benioff and his Salesforce. Last eight years the Dreamforce conference started and ended with the word Cloud. Now it changed. Moreover, one of the main news of this year conference was the opportunity for Salesforce customers to store part of their data on a local server, not in the Cloud. And the new main focus for Salesforce is Social Enterprise. Benioff is comparing modern companies with the Arab countries falling under revolutions: "Either CEOs will make their companies social, or customers and employees will depose them like Muammar Gaddafi". So what should a company do to become social?
2011. New Saleseforce Chatter: extranet groups, real-time chat, screen-sharing, HTML5. Your company still don't use the (free) Chatter? Then Salesforce is coming to you. Today, the company has introduced the new version of this social collaboration tool. The new Chatter absorbed the functionality of the web-conferencing tool DimDim, that Salesforce acquired earlier this year. Now Chatter allows to see the online status of other users, communicate with them in real-time chat and even start screen-sharing sessions. The chat and screen-sharing support the group mode. In addition, Chatter now allows you to collaborate not only internally but also with external users. Now you can create an private group and invite your customers and partners to it.
2011. Yammer reminded Benioff, where the Chatter came from. In the past few days, the hype around Salesforce Chatter overshadows all other Enterprise 2.0 news. And of course, the developers of Chatter's main rival - Yammer have taken the chance to get a share of public attention and reminded Salesforce boss about how all this stuff was started. It started 3 years ago, when at the startup contest Techcrunch50 Yammer team introduced the world's first enterprise microblogging tool. Marc Benioff was the judge there and he expressed his excitement about the new service. And now, 3 years later Salesforce has introduced the Yammer's twin - Chatter.com. However, Yammer developers say that during those 3 years they where busy adding new features and have built much more advanced functionality and market progress. Yammer's progress is really amazing, but now it will be hard for them to compete with FREE Chatter.
2011. Black Eyed Peas make impossible things with Salesforce Chatter. Though Salesforce announced free Chatter back in November 2010 and it was officially launched on Feb. 1, 2011, we specifically waited for today when the joint project of Salesforce and Black Eyed Peas has been unveiled. It is a cool example of the beautiful marketing, that becomes an integral part of Enterprise 2.0. To be successful in today's economy every IT business needs to attract attention and, therefore, should become a show business. No one is very excited about the news like "Salesforce partnered with Dell". But the news "Salesforce partnered with Black Eyed Peas" - really attracts attention of potential customers. Nobody wants to look at how Marc Benioff talks about Chatter advantages, but it's very interesting to at him dancing to the Will.I.Am's bit:
2011. Salesforce acquired Google Apps Marketplace champion - Manymoon. Salesforce has acquired the popular SaaS service Manymoon, that is known as the best project management tool for Google Apps. Moreover, since Google Apps Marketplace opening, Manymoon has been the top app there. So, it would be logical is Google bought the service. But Salesforce, that is now aggressively taking on collaboration market, did it first. Obviously, soon the project management functionality will appear in Salesforce Chatter. In addition, for Salesforce this acquisition means getting a connetor to Google Apps. So we can also expect better integration between Chatter and Google services. According to the official Manymoon announcement, the service will continue to exist separately and will not change anything for the free and paid versions. Besides, the developers promise to continue adding new features. They also say that Salesforce will significantly improve the scalability, reliability and security of Manymoon.
2010. Salesforce Chatter goes freemium, retires Sharepoint and Lotus Notes. Marc Benioff, Salesforce CEO, was in good mood during his conference call with financial analysts. First, he boasted that the company's revenues has grown by 30%, and profit - by 100% compared to the previous year, and that in 2012 fiscal year Salesforce expects to set the new great record for a SaaS industry - $2 billion revenue. Secondly, Mark announced that the social collaboration tool Chatter will be available in free edition. Benioff was very proud describing Chatter. This is the most successful Salesforce product in term of annual growth. Since the year after launch, it's used in 60000 companies, that makes it the most popular intranet social network. Among its users - Dell (90 thousand seats), Amazon, Bank of America, Motorola, Siemens and Vodafone. Yahoo! and Nokia use Chatter even not being Salesforce CRM users. And unlike Salesforce CRM users, that get Chatter for free, they pay $15 per user per month.
2010. Gartner: Social CRM - is a huge market. At least since the previous year experts are talking about Social CRM, as of the most promising technology on the large CRM market. Now, these talks have the official confirmation - Gartner has published the Social CRM Magic Quadrant (as a rule, such reports are only created for the largest markets). According to the report, 80% of the CRM market growth in 2010 is due to the Social CRM development and the total investments in the social CRM in the next year will reach $1 billion. So what is social CRM? Gartner refers the following technologies to this concept: social Web monitoring, fetching contact information from social media, customer/partner community management, collecting feedback and ideas from customers. According to the report, Social CRM market leaders are Jive SBS and Lithium. Both solutions do not contain traditional CRM functionality, but rather, are designed for integration with traditional CRM. Salesforce, thanks to the release of Chatter, Ideas and acquiring Jigsaw, managed to get only into Visionaries section. Note the absence of startups in the Challengers section - it promises good opportunities for those who will decide to enter this market now.
2010. Salesforce launches ChatterExchange, aims at Lotus Notes and Sharepoint. When Google Apps Marketplace launched, we noticed that Google's partner Salesforce hadn't joined this ecosystem. Now it's clear why. Salesforce is building its own ecosystem of collaborative applications around Chatter. Although Chatter (Facebook for enterprise) is nothing like Google Apps (email + docs), however the aim of both tools is the same - collaboration. At the ChatterExchange presentation, Marc Benioff has clearly stated that Chatter will compete with MS Sharepoint and IBM Lotus Notes (he modestly omitted Google Apps). "Don't be confused that these systems have little in common" - said Benioff, - "the fact that Sharepoint and Lotus Notes were created back in these days when people didn't use Twitter and Facebook and when the top collaborative technologies were email and shared folders".
2010. Top-5 Enterprise 2.0 hot topics for 2010. First of all, 2010 will be the year when Microsoft becomes a strong Enterprise 2.0 market player. This year Microsoft will launch the commercial versions of online MS Office, Sharepoint 2010 with web 2.0 features and Windows Azure cloud platform, and these products will of course push ahead SaaS and enterprise Social Software technologies. Besides, we expect revolutions in mobile enterprise technologies and VoIP sphere.
2009. Salesforce created enterprise social platform. Strange, but Salesforce, that always used to be in the forefront of the Enterprise 2.0 trends, still didn't have internal social tools (only the link the outside Social Web by means of Service Cloud 2.0). Therefore, in order not to loose its authority, the company decided not just add an internal social network to its CRM software, but also create a social platform for all applications developed on Force.com. The new product was called Salesforce Chatter, and if you look at the new menu on Salesforce.com, Chatter is on the same level with Salesforce CRM and Force.com. So for Salesforce it's not just a new feature but a strategic product. How it works?