Freshdesk vs Salesforce Service Cloud

Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one. Freshdesk free open-source alternatives are osTicket, OTRS, Mantis.
Salesforce Service Cloud
With the Service Cloud you can meet customers wherever they are—including social networks such as Facebook and Twitter. Your agents also benefit from employee social networks that help them work together like never before. And because you get all the features a social contact center needs, your customers experience amazing service on any channel.
Comparing Freshdesk vs Salesforce Service Cloud is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Freshdesk has better video than Salesforce Service Cloud

Ok, now let's compare the UI. Looks like Salesforce Service Cloud has more user-friendly interface than Freshdesk because it's bigger. At least on our screenshots

To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Salesforce Service Cloud is more popular than Freshdesk

Now let's look at the recent activities of our competitors:

- Freshdesk acquires chatbot startup Joe Hukum (in 2017)
- Freshdesk acquired data integration startup Pipemonk (in 2017)
- Salesforce adds messaging to Service Cloud (in 2016)
- Customer service app Freshdesk scores $55 million (in 2016)
- Salesforce Service Cloud adds new field service product (in 2016)
- Salesforce released its next generation Service Cloud (in 2015)
- Salesforce to add video support and new interface (in 2014)
- Salesforce and Zoho launch support chat apps (in 2013)
- Freshdesk gamifies Customer Service (in 2012)
- #OccupyTheEnterprise vs KLM Surprise: what will you choose? (in 2011)

Looks like Salesforce Service Cloud was recently more active than Freshdesk (at least in our news).