Freshdesk vs Jira


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Freshdesk
Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one. Freshdesk free open-source alternatives are osTicket, OTRS, Mantis.
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Jira
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team. JIRA free alternatives are: Trello, Todoist. If you are looking for open-source self-hosted JIRA alternatives pay attention to Redmine, Bugzilla, Trac
Comparing Freshdesk vs Jira is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Freshdesk has better video than Jira



Ok, now let's compare the UI. Looks like Freshdesk has more user-friendly interface than Jira because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Jira is more popular than Freshdesk

Now let's look at the recent activities of our competitors:

- Freshdesk acquires chatbot startup Joe Hukum (in 2017)
- Freshdesk acquired data integration startup Pipemonk (in 2017)
- Customer service app Freshdesk scores $55 million (in 2016)
- JIRA gets Upwork integration (in 2016)
- Atlassian launches JIRA and Confluence for large companies (in 2014)
- Freshdesk gamifies Customer Service (in 2012)
- Jira 5 - bug-tracker goes social (in 2012)
- JIRA, Confluence available as SaaS services (in 2011)
- Atlassian Jira 4.0 brings OpenSocial to Enterprise (in 2009)
- Web-based helpdesk dream team (in 2009)

Looks like Jira was recently more active than Freshdesk (at least in our news). We also found some news, in which Freshdesk and Jira meet head to head:

2017 - Freshdesk acquired data integration startup Pipemonk to stand out over JIRA


Freskdesk has acquired Banglaore-based startup Pipemonk that helps companies move data between cloud applications such as CRM, eCommerce, marketing and help desk services. The latter is particularly important to Freshdesk, whose primary products include customer service and help desk offerings. Pipemonk gives Freshdesk more than simply a generic way to automate the flow of data between services. It will have practical application in-house, helping pull together the half dozen services, Freshdesk has acquired in a mini shopping binge over the last 16 months.