Five9 vs RingCentral

2021. Zoom, Five9 Scrap $14.7 Billion Deal as Investors Vote No



Zoom Video Communications Inc. and Five9 Inc. have terminated their $14.7 billion merger agreement due to a significant drop in Zoom's share price, resulting in a nearly one-third reduction in the deal's value. As a result, shareholders of Five9 rejected the offer. Zoom had intended to acquire Five9, a provider of call-center software, to enhance its widely used videoconferencing application in the face of intensifying competition. Headquartered in San Ramon, California, Five9 develops cloud-based software that utilizes artificial intelligence to assist companies in addressing customer inquiries and engaging with them irrespective of language, location, or device. According to its website, Five9 serves notable brands such as Under Armour, Citrix, Athena Health, and Lululemon.


2021. Zoom buys cloud call center firm Five9 for $14.7B



Zoom has reached an agreement to purchase cloud call centre service provider Five9 for approximately $14.7 billion. This proposed acquisition is part of Zoom's ongoing efforts to expand its range of offerings. Over the past year, the video conferencing software has introduced various office collaboration products, a cloud phone system, and an all-in-one home communications appliance. By acquiring Five9, which serves more than 2,000 customers worldwide, including Citrix and Under Armour, and handles over 7 billion minutes of calls annually, Zoom aims to enter the contact center market valued at around "$24 billion."


2019. Avaya partners with RingCentral to provide cloud offering


After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.


2007. RingCentral allows to manage your calls, save money with VoIP

RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.