Facebook Messenger vs Viber
Last updated: July 23, 2017
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone. Secure Facebook Messenger alternatives are Signal and Telegram. If you are looking for Facebook Messenger alternatives for business pay attention to GoToMeeting, Skype for Business.
Viber is a mobile app that provides free international calls and text messages to other Viber users using 3G or Wi-Fi. Uses your existing contact list - check out which of your phone contacts and friends is already on Viber so that you can call and text them for free.
Latest news about Facebook Messenger and Viber:
23.07.17. Viber acquired shopping keyboard startup Chatter Commerce. Messaging app Viber earlier this year made its first foray into shopping services with Instant Shopping, a feature that lets you search for items for sale via a keyboard when you have the messaging app open. Today, the company has acquired Chatter Commerce, the startup that helped build that feature. That's how Viber wants to catch up with alternatives. According to rumors, Amazon is building a consumer-focused messaging app. With Facebook also adding in more transactional features into Messenger — part of a huge expansion that has taken it beyond basic chat and into bots and other services — there is a clear trend among messaging apps to leverage engagement they already have with their users to drive their business in other ways.
16.03.17. Viber introduced secret chats with self-destructing messages. Viber for iOS and Android got an update today that brings “Secret Chats” to the service for the first time. Like Snapchat, Facebook, Telegram and many others before it, Viber now enables its users to set a timer for their messages, after which they will self-destruct. The new feature also alerts a user if the person to whom they are talking takes a screenshot — that’s another feature that Snapchat pioneered. Viber appears to be pushing its security credentials in a bit to differentiate itself from the rest. It added end-to-end encryption and hidden chats last year.
23.02.17. Viber adds e-commerce feature. Messaging app Viber (owned by e-commerce company Rakuten) wants to monetize on e-commerce without turning to stupid advertising. Viber will start to present users with items for sale, inspired by your current chat, when you press a small shopping bag icon at the bottom of the screen and search for items. The feature is due to go live in the U.S. first, on March 6, before Viber looks to roll it out to other markets. Initially the shopping feature will not be letting users make purchases directly on Viber itself — they will either be redirected to the relevant page in a brand’s app via a deeplink.
20.12.16. Facebook Messenger gets group video calling. Facebook Messenger just added group video calling. The chat app now allows groups of up to six users to make video calls directly from their messages. The feature, available now to anyone with the latest version of the app. Starting a group call works the same way as it does for one-to-one video calls in the app: tapping the camera icon in the top right corner while in a chat will begin the video call. Facebook has limited the calls to groups of six, though up to 50 other participants to join in without video once the limit is reached. Recall that Messenger's bro WhatsApp added only one-to-one video calling last month.
10.11.16. Viber launched Public Accounts for businesses. Messaging app Viber is launching Public Accounts for businesses and brands who want to communicate with Viber users for marketing, customer service - or a bit of both, without a user needing to add that account as a contact first. Instead they can justsubscribe to them. Besides, by the end of November, Viber’s API will be integrated with between 10 and 15 popular CRM packages for customer service integration. Businesses can then send and read their Viber messages alongside all of their other social media, email and messaging interactions. Public Accounts puts Viber among several other consumer-focused messaging apps that already have similar feature: WeChat, Line and Facebook Messenger.
06.10.16. Facebook Messenger adds end-to-end encryption. Facebook Messenger chats can now be secure with the help of new feature - "secret conversations". Once you have enabled Secret Conversations, Messenger will encrypt conversations, preventing any unauthorized party from decoding your chats. In addition to texts and photos, Facebook has put the encryption layer on stickers as well, but videos and GIFs are not included. Furthermore, the feature doesn't work for group chats, and it needs to be turned on for each individual conversation. Facebook is also offering users Snapchat-like ability to have their messages self-destruct after a specified duration. To get these features, you need to ensure Messenger app is updated on your Android phone or iPhone. There's no word on what happens to Windows Phone (or Windows 10 Mobile, as they like to call it now) users.
22.04.16. Facebook Messenger adds group calls. Facebook Messenger users now can start a group VoIP audio call from any group chat. Just tap the Phone icon, select which of the group chat members you want included and they’ll all receive a Messenger call simultaneously. If you miss the initial call but it’s still in progress, you can tap the Phone icon in the group chat to join the call. At any time you can see who’s on the call and send another ping to anyone who hasn’t joined. The maximum number of participants in a call - 50.
19.04.16. Viber adds end-to-end encryption and hidden chats. Following WhatsApp, another popular messaging app Viber is introducing end-to-end encryption for all messages and calls on its platform, including group chats (you can chat with up to 200 people), and a way to ‘hide’ chats on your account alongside its existing expanded deleting function. The new privacy features will work across Android, iOS, PCs and Mac desktops, with the encryption coming with the latest app update (6.0) and a reauthentication of the app (via QR Code) to turn the feature on. Viber’s encryption will come with varying levels of security, which will show up in the form of a color-coded lock on the right side of the screen.
13.04.16. Facebook Messenger now allows to build chatbots. Facebook Mesenger will now allow businesses to deliver automated customer support, e-commerce guidance, content and interactive experiences through chatbots like Kik, Line and Telegram that have their own bot platforms. Zuckerberg explained that with AI and natural language processing combined with human help, people will be able to talk to Messenger bots just like they talk to friends. Through the Messenger Platform’s new Send/Receive API, bots can respond with structured messages that include text, images, links and call to action buttons. These could let users make a restaurant reservation, review an e-commerce order and more. You can swipe through product carousels and pop out to the web to pay for a purchase. A new persistent search bar at the top of Messenger will help people discover bots.
25.11.15. Facebook launched enterprise messenger. Facebook at Work, the version of Facebook designed for chatting with colleagues on a private social network, now has its own chat client as well. Somewhat like Facebook at Work’s version of Messenger, the new Work Chat app, as it’s called, allows coworkers to message each other individually, participate in group chats, share photos and videos, make voice calls, and even use stickers. The Android app is already available, and the iOS version is in the works and will arrive soon. The enterprise version of Facebook looks a lot like the consumer version of Facebook, and includes its own website as well as Facebook at Work mobile applications for iOS and Android. Employers can set up new accounts for their staff to use on the platform, and users can choose to link their personal and work accounts together. The service also allows for other business use cases, like document sharing, discussions, announcements, groups, project collaborations, events, and more.
29.04.15. Facebook Messenger gets free video calls. Facebook Messenger has launched free VOIP video calling over cellular and wifi connections on iOS and Android in the U.S., Canada, UK, and 15 other countries. Facebook’s goal is to connect people face to face no matter where they are or what mobile connection they have. With Messenger, someone on a new iPhone with strong LTE in San Francisco could video chat with someone on a low-end Android with a few bars of 3G in Nigeria. Facebook first introduced desktop video calling in partnership with Skype in 2011, but eventually built its own video call infrastructure. Bringing it to mobile could Messenger a serious competitor to iOS-only FaceTime, clunky Skype, and less-ubiquitous Google Hangouts.
09.04.15. Facebook launched dedicated web interface for its Messenger. Facebook has launched Messenger.com - a dedicated chat interface for Facebook Messenger. You can still send messages from Facebook.com as always, but Messenger.com could become a favorite of busy users concerned with productivity, or those that use Facebook to chat with friends but don’t like the social content chaos of its main site. The Messenger site features a list of your threads on the left, with a big, clean, white chat window on the right. You can use most of the mobile app’s features from here, including audio and video calls, stickers, and photos. For now it lacks the ability to record and send audio messages, instantly send a photo from your web cam, or use the new Messenger platform content sharing apps. But just like splitting Messenger’s app off from Facebook on mobile, doing the same on the web could give the company more room to pack in bonus features that differentiate it from SMS and other chat apps.
27.03.15. Facebook wants to replace business2customer email by its Messenger. Facebook is aiming to use its Messenger to reinvent communication between customers and businesses. The idea is that people hate touch-tone phone tree customer service calls. Endless email threads are annoying too. People would rather just text asynchronously in a single chat thread. To allow that Facebook is working with an initial set of partners including Everlane and Zulily to change how people contact them. For example, if you buy something through Everlane, but want to modify, track, or return your order, you’ll be able to contact the business through Messenger. And rather than getting individual emails about order confirmation and your order shipping, you’ll be able to opt to get those messages in Messenger. Customer support will be permitted over Messenger thanks to an integration with ZenDesk. Businesses that already use live chat systems for customer support will be able to run that communication over Messenger.
20.11.14. Viber adds public chats. Messaging app Viber is launching a new social feature - Public Chats, giving users a way of using its direct messaging and voice services to broadcast to the world at large. Public Chats will see the introduction of live conversation streams — from celebrities, or other interesting people, that will be open for any follower to see, but not necessarily participate in. Users will only be able to jump in and talk in Public Chats if the account in question is in their contacts. Right now, there is no option for everyone to enable their streams to become part of the public mix but those who feel their chats are Public Chat-worthy can email email@example.com
14.06.14. Facebook Messenger adds video messaging. Facebook has updated its Messenger app for iOS and Android devices, giving users the ability to record and send 15-second video messages. The world of instant messaging is becoming increasingly important as IM apps replace SMS text messages. Not only are IM apps more versatile - you can send pictures and now videos, rather than just words - they're also cheaper. Unlike SMS, which charges for each message, the only cost for instant messages is the price of your data allowance. Even better, if you're connected to Wi-Fi, every message is free.
17.02.14. Japanese internet giant acquires Viber. Japanese company Rakuten acquires perhaps, the main Skype's rival right now - Viber for $900 million. And of course it remind of the recent fring acquisition by American company Genband, after which fring was transformed to white-label communnication platform for telecom providers. However, in this case don't worry about Viber. Rakuten isn't going to close it or trandform for it's specific business. They will just invest money in Viber hoping to win Skype and somehow return their investments (for example, by selling ViberOut voice call minutes). Ratuken is running diversified business by investing into internet startups. For example, they own the ebook platform Kobo, co-own Pinterest, Play.com and some other online projects. Recall, Viber - is a cross-platform instant messenger that supports free voice and video calling. At the moment, this service is used by about 300 million people.
2013. Viber now can call landline and mobile phones. Until now Microsoft wasn't touching Skype and most people continue to use it. But if MS take just one mistake step - there is a crowd of services that want to replace Skype as a defacto-standard of Internet communications. And the first in this crowd is Viber. This service gained considerable popularity (over 200 million users) thanks to mobile-first strategy and simple authorization via mobile number. And at the moment Viber and Skype are virtually identical in their features. Recently Viber eliminated, perhaps, the last gap - added the ability to call landline and mobile phones at cheap rates. Rates (as expected) - are slightly lower than Skype. For example, 2.5 cents to Indian landlines (4.5 cents to mobile phones), 2.3 cents to Mexico (9.9 cents to mobile), 2.3 cents to all China numbers and 1.9 cents to the U.K. (5.9 cents to mobile). This new feature works on Android, iPhone and Viber dektop (PC and Mac).
2013. Viber launched desktop version. Mobile video chat Viber managed to gain popularity while Skype was very slow in its moving to mobile platforms. And now it already has 200 million users and it seems to be the first in line of those services who wants to replace Skype as an independent communications app. Yesterday Viber released the desktop versions for PC and Mac. However, to start using them, you still have to install the mobile app first, because in Viber the accounts are linked to phone numbers. The most interesting feature in Viber's desktop version is that you can move seamlessly from desktop to smartphone and back without terminating the call. In addition, all messages (and contacts, of course) are automatically synced between the mobile and desktop versions and incoming call comes only to the device (computer) on which you are working right now.
2011. Viber takes on Skype with free HD VoIP calls. When VoIP-telephony lived mostly on desktops, it is difficult to imagine that someone could become a serious competitor for Skype. Even Google failed to solve this task. But now when the VoIP market is rapidly expanding to mobile devices, Skype can't feel so confident any more. Unlike the world of computers (where it was possible to develop single Windows-client), the world of mobile platforms is much more complicated. First, there are many of them, and second - it needs to develop the other VoIP technology. Therefore, the old rivals and even new startups are trying to take on Skype in the mobile VoIP sphere. Viber - is one of the newcomers. This service launched at the end of last year and has already attracted several millions of users. So by means of what Viber is going to beat Skype?