Dropbox vs Salesforce

August 26, 2023 | Author: Michael Stromann
33
Dropbox
Dropbox is a Web-based file hosting service that uses cloud computing to enable users to store and share files and folders with others across the Internet using file synchronization. There are both free and paid services, each with varying options. In comparison to similar services, Dropbox offers a relatively large number of user clients across a variety of desktop and mobile operating systems.
75
Salesforce
Most-popular CRM. Easy collaboration. Proven cloud platform. Salesforce.com offers everything you need to transform your business into a Social Enterprise, so you can connect to customers and employees like never before. With no software or hardware to install, you're up and running—and seeing a positive impact on your business—quickly.
Dropbox and Salesforce are two widely used platforms, but they serve different purposes and have distinct features.

Dropbox is primarily a cloud storage and file-sharing platform that allows users to store, sync, and share files across devices and with others. It offers features such as file organization, collaboration tools, file versioning, and integration with various applications. Dropbox is known for its user-friendly interface and ease of use, making it a popular choice for individuals and businesses looking for simple file storage and sharing capabilities.

Salesforce, on the other hand, is a comprehensive customer relationship management (CRM) platform that focuses on managing customer interactions, sales processes, and business relationships. It offers features such as lead management, opportunity tracking, customer support, marketing automation, and analytics. Salesforce is designed to help businesses streamline their sales and marketing efforts, enhance customer engagement, and drive revenue growth.

See also: Top 10 Cloud Storages
Dropbox vs Salesforce in our news:

2023. Salesforce to acquire Airkit.ai, a low-code platform for building AI customer service agents



Salesforce is set to acquire Airkit.ai, a low-code platform designed to assist e-commerce enterprises in constructing AI-driven customer service agents. Initially conceived as a self-serve customer engagement platform, Airkit facilitated the integration of data silos and addressed various use cases like user onboarding. However, in a recent rebranding move, the company transformed into Airkit.ai and unveiled its inaugural integrated product, a GPT-4-powered platform enabling businesses like OpenTable and ShipBob to develop customized customer service chatbots capable of handling inquiries related to order status, refunds, product information, and more.


2023. Salesforce launches AI Cloud to bring models to the enterprise



Salesforce is introducing a new collection of products with the goal of strengthening its position in the highly competitive field of AI. This suite, known as AI Cloud, consists of tools that are designed to provide AI solutions that are suitable for enterprise use. It represents Salesforce's latest effort to enhance its product lineup with AI capabilities across different disciplines. The launch of AI Cloud builds upon the company's previous generative AI initiative, which was introduced in March, aiming to incorporate generative AI throughout the entire Salesforce platform. AI Cloud serves as a hosting and delivery platform for AI models, specifically those focused on generating text, from a variety of partners such as Amazon Web Services, Anthropic, Cohere, and OpenAI. Additionally, Salesforce's own AI research division offers first-party models that power features like code generation and business process automation. Customers also have the option to bring their own custom-trained models to the platform while storing their data on their own infrastructure.


2021. Dropbox to acquire secure document sharing startup DocSend for $165M



Dropbox has made a $165 million acquisition of DocSend, a service that enables customers to securely share and track documents through secure links rather than attachments. This acquisition, combined with the electronic signature capability of HelloSign (acquired by Dropbox in 2019), completes the company's end-to-end document-sharing workflow. With Dropbox, DocSend, and HelloSign working together, a comprehensive suite of self-serve products will be available to assist millions of customers in managing their critical document workflows. This integration will provide users with greater control over all aspects of their document management process.


2020. Salesforce announces new Service Cloud workforce planning tool



With a pandemic wreaking havoc in various parts of the globe, numerous companies are confronted with the challenge of managing dispersed customer service agents, leading to a complex workforce management situation. To address this issue, Salesforce is in the process of developing a new product called Service Cloud Workforce Engagement. Much like other Salesforce offerings, this solution comprises several crucial elements that work together to provide a comprehensive answer. Firstly, there is Service Forecast for Customer 360, a tool that utilizes AI to anticipate workforce requirements and intelligently allocate customer service requests. Furthermore, there is Omnichannel Capacity Planning, which aids managers in assigning customer service agents to channels like phone, messaging, or email based on the prevailing demand. Lastly, there is a training component designed to coach customer service agents on delivering accurate and appropriate responses tailored to specific situations.


2020. Salesforce applies AI to workflow with Einstein Automate



Salesforce has unveiled Einstein Automate, a new collection of workflow solutions powered by artificial intelligence (AI). Einstein serves as Salesforce's AI platform, encompassing all aspects of the company's product portfolio. It introduces automation to various tasks and simplifies the process of extracting valuable customer information, which often gets buried within vast amounts of data. Furthermore, Salesforce is incorporating MuleSoft, an integration company it acquired for $6.5 billion in 2018, into its offerings. This integration enables IT professionals to effortlessly build intricate connections between applications across the enterprise and the Salesforce suite of products, enhancing processes like mortgage approval workflows and more.


2020. Salesforce beefing up field service offering with AI



Salesforce is introducing AI-powered enhancements to its field service offerings, leveraging the capabilities of artificial intelligence. One of the key additions is Dynamic Priority, which allows the machine to set repair priorities based on factors such as service agreement type and criticality, streamlining call organization and enabling dispatchers to focus on other tasks. Furthermore, Salesforce aims to provide customers with a similar experience to tracking a driver's progress in a rideshare app. The introduction of Appointment Assistant, a new application, empowers customers to track the arrival time of their assigned repair person, ensuring they are aware of when to expect them.


2020. Salesforce announces a new mobile collaboration tool for sales called Anywhere



Salesforce has introduced a new tool called Salesforce Anywhere with the purpose of facilitating collaboration and data sharing among teams, regardless of their location. Recognizing the increasing significance of collaboration in a digital environment during the pandemic, the development of such an application became crucial for the company. The primary objective is to go beyond the confines of a traditional database and enable salespeople to access the most relevant information based on their sales pipelines. This tool allows employees to share information within their teams and engage in discussions related to that specific data. While there are other chat tools available, Salesforce Anywhere is specifically tailored for sharing Salesforce data, distinguishing it from more general-purpose platforms like Slack or other business chat tools.


2020. Dropbox introduces slew of new features for business



Dropbox has introduced several updates for its business users. In an effort to assist individuals in managing their numerous passwords, Dropbox is venturing into the realm of password managers, similar to LastPass or 1Password. Additionally, Dropbox is entering the online vault market, offering a secure digital space to store essential documents instead of relying on traditional safe deposit boxes. Users can share a pin with trusted individuals to provide access to important documents such as wills or insurance policies during emergencies. Furthermore, the company is expanding into the backup industry, enabling Dropbox Plus users to regularly back up the entire contents of their PC or Mac. In the event of a computer loss or complete system failure, users can easily retrieve their backed-up data.


2019. Dropbox unveiled feature to send big files



Dropbox has introduced a new feature called Dropbox Transfer, enabling users to send large files. This feature allows a maximum file size of 100 Gigabytes. Users can select files either from their local system or directly from their Dropbox account, ensuring faster sharing. It remains undisclosed whether the file size counts towards the user's storage quota. Recipients can download copies of the files, preserving the integrity of the originals. Creating a new file share requires a Dropbox account, although recipients downloading the files do not need an account themselves. Currently, the service is accessible to a limited number of customers but will be rolled out to all Dropbox users in the near future.


2019. Dropbox adds cold storage layer



Many individuals transfer files to Dropbox for backup purposes, but often these files are rarely accessed again. Hence, Dropbox engineers realized the impracticality of storing all files in the same manner, particularly when many files are not frequently accessed after the initial day of upload. To address this, the company decided to introduce two storage tiers: warm storage (formerly known as Magic Pocket) and a new long-term storage tier called Cold Storage. This approach allows Dropbox to store these files at a lower cost while still ensuring timely access if a customer needs to retrieve them. From the perspective of Dropbox customers, the engineering challenges associated with this approach are inconsequential. Their primary expectation is that when they click on a file, it should open quickly without significant latency, regardless of its age. However, Dropbox recognized an opportunity to store these files in a separate layer.

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com