Dialpad vs RingCentral

June 11, 2023 | Author: Adam Levine
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Dialpad
A business phone system that works the way it should. Reign in your remote workforce with a single place for business conversations, no matter the device or location. With mobile apps that make you feel like you’re working out of HQ, your business phone system now goes where you go. Understand why callers are reaching your business (plus what was said) with native Ai insights.
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RingCentral
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
Dialpad and RingCentral are both cloud-based communication platforms that offer a range of features for businesses. Here are some key differences between the two:

1. User Interface and Experience: Dialpad offers a modern and intuitive user interface with a focus on simplicity and ease of use. It provides a clean and organized layout that allows users to easily navigate and access various communication features. RingCentral also offers a user-friendly interface but provides more customization options and advanced settings for users who require greater control over their communication settings.

2. Feature Set: Both Dialpad and RingCentral offer similar core features, including voice and video calling, messaging, voicemail, and conferencing. However, RingCentral provides a more extensive feature set, especially in terms of advanced call management features, integration with popular business tools, and team collaboration features like team messaging and file sharing. RingCentral also offers more robust administrative controls and reporting capabilities.

3. Pricing and Plans: Dialpad offers flexible pricing options with different plans tailored to the needs of individuals, small businesses, and enterprises. It offers transparent pricing and includes features like unlimited calling and texting within the United States and Canada. RingCentral also provides various pricing plans, including options for small businesses and enterprise-level solutions. RingCentral's pricing may be more scalable and flexible, especially for organizations with larger teams or complex communication needs.

4. Integration and Compatibility: Both Dialpad and RingCentral integrate well with popular business applications like G Suite, Microsoft Office 365, and CRM platforms. RingCentral offers a wider range of integrations and has a robust developer platform that allows for custom integrations and workflows. This makes RingCentral a suitable choice for businesses that rely heavily on integrating their communication tools with other business systems.

See also: Top 10 Business Phone systems
Dialpad vs RingCentral in our news:

2020. Dialpad raises $100M Series E at a $1.2B valuation



Dialpad, a voice, video, and contact-center service tailored for businesses, has successfully raised $100 million in Series E funding. With this latest investment, the company's valuation has surpassed $1.2 billion, following a total funding of $245 million. Notably, this funding announcement closely follows Dialpad's acquisition of the video conferencing service Highfive, a strategic move that bolsters its capabilities in mobile video and conference room devices. In recent times, Dialpad has placed significant focus on its AI solutions. In 2018, the company introduced its VoiceAI service, and it has since expanded its offering to include various AI-powered features under its Voice Intelligence service, known as Vi. These features encompass a note-taking service, call transcripts, sentiment analysis, and more. Note: The provided link is a placeholder and may not lead to the actual website.


2020. Dialpad acquires video conferencing service Highfive



VoIP provider Dialpad, known for its popular video conferencing service UberConference, has recently completed the acquisition of Highfive, a well-funded startup specializing in video conferencing solutions for conference rooms. With this strategic move, Dialpad is significantly reinforcing its focus on video capabilities. Although UberConference already includes video conferencing features, it has primarily gained recognition for its calling features. Alongside its conference call solutions and VoIP platform for businesses, Dialpad also provides a comprehensive contact center solution.


2019. Avaya partners with RingCentral to provide cloud offering


After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.


2018. Dialpad acquired AI-startup TalkIQ



Dialpad, the platform for business communications, has made an acquisition to leverage artificial intelligence capabilities. The company has acquired TalkIQ, which specializes in capturing voice data in nearly real-time and applying sentiment analysis and analytics. This integration of AI technology allows for real-time feedback and provides valuable insights for customer service operations. Managers can receive guidance on when to intervene during a call. The functionalities of TalkIQ will be seamlessly integrated into the suite of Dialpad apps, including voice and video communication, customer service call center management, and UberConference for conference calling.


2007. RingCentral allows to manage your calls, save money with VoIP

RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com