Desk.com vs Jira


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Desk.com
Connect to your customers on Facebook and Twitter as easily as on traditional support channels like email, phone and web. Desk.com organizes all of your support in one place so you can respond efficiently wherever your customers reach out.
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Jira
JIRA provides issue tracking and project tracking for software development teams to improve code quality and the speed of development. Combining a clean, fast interface for capturing and organising issues with customisable workflows, OpenSocial dashboards and a pluggable integration framework, JIRA is the perfect fit at the centre of your development team. JIRA free alternatives are: Trello, Todoist. If you are looking for open-source self-hosted JIRA alternatives pay attention to Redmine, Bugzilla, Trac
Comparing Desk.com vs Jira is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Ok, now let's compare the UI. Looks like Desk.com has more user-friendly interface than Jira because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Jira is more popular than Desk.com

Now let's look at the recent activities of our competitors:

- JIRA gets Upwork integration (in 2016)
- Desk.com integrates with Salesforce IQ (in 2015)
- Salesforce added app store to Desk.com (in 2014)
- Desk.com embeds video in customer support (in 2014)
- Atlassian launches JIRA and Confluence for large companies (in 2014)
- Desk.com adds mobile app, intelligent agent console (in 2014)
- Jira 5 - bug-tracker goes social (in 2012)
- Salesforce launched Helpdesk-app for small business Desk.com (in 2012)
- JIRA, Confluence available as SaaS services (in 2011)
- Atlassian Jira 4.0 brings OpenSocial to Enterprise (in 2009)

Looks like Jira was recently more active than Desk.com (at least in our news). We also found some news, in which Desk.com and Jira meet head to head:

2014 - Salesforce added app store to Desk.com to compete with JIRA


Salesforce updated its customer service product Desk.com. They have created a Desk.com app store called the App Hub that includes a bunch of partner apps chosen specifically for SMBs to give them a one-stop shop for the cloud applications they need – and they have created a way to integrate those apps directly into Desk.com. Among the partners are well known products such as Jira for issue tracking, MailChimp for email newsletter management, Olark to record desktop chats and more –including of course, the core Salesforce.com CRM product. The update includes access to all of these tools in one central place and makes use of what they are calling the ‘Desk.com Canvas’ to install these external packages and incorporate them into the Desk.com application.