Bomgar vs Webex

June 19, 2023 | Author: Michael Stromann
10
Bomgar
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
18
Webex
Cisco Webex is your one place to call, message, meet. Build stronger relationships with face-to-face meetings and real-time collaboration using whiteboarding, screen sharing and more. Showcase the best you with video conferencing that is simple but powerful.
Bomgar and WebEx are two popular remote support and collaboration software solutions that offer different sets of features and functionalities. Bomgar focuses primarily on remote support, providing secure access and control of devices for troubleshooting purposes. It offers features such as remote control, file transfer, chat support, and session recording, making it suitable for IT support teams.

On the other hand, WebEx is a comprehensive online meeting and collaboration platform that offers features like video conferencing, screen sharing, document sharing, and real-time collaboration tools. It is designed for team collaboration and communication, enabling users to conduct virtual meetings, share content, and collaborate on projects.

One key difference between Bomgar and WebEx is their primary use cases. Bomgar is more focused on remote support and IT troubleshooting, while WebEx is geared towards online meetings and team collaboration. Additionally, WebEx offers a broader range of collaboration features, making it suitable for businesses that require extensive communication and collaboration capabilities.

See also: Top 10 Remote Support software
Bomgar vs Webex in our news:

2021. Cisco to acquire startup Socio to bring hybrid events to Webex



Cisco has made an acquisition by purchasing the startup Socio, a company specializing in planning hybrid events that combine both in-person and virtual elements. Socio offers a crucial hybrid event management component that will complement Cisco's existing Webex platform. The objective behind this acquisition seems to be integrating Socio's capabilities with the recently acquired Slido, thereby transforming Webex from a primarily video meeting application into a comprehensive event platform. Socio, established in 2016, has received approximately $7 million in investment capital, as reported by Crunchbase. The company boasts an impressive roster of enterprise clients, including Microsoft, Google, Jet Blue, Greenpeace, PepsiCo, and Hyundai.


2020. Cisco is buying Slido to improve Q&A, polls and engagement in WebEx



While Zoom continues to dominate the videoconferencing landscape, Cisco's WebEx division has demonstrated its commitment to staying competitive by announcing an acquisition. WebEx is acquiring Slido, a company renowned for its platform that enables moderators to manage questions and interactions from a large audience during virtual conferences and live events. Slido's innovative solution allows participants to ask questions in a separate space, and other attendees can upvote the questions they find most valuable, prioritizing them for discussion. Additionally, moderators can conduct polls and receive real-time feedback, fostering better engagement and audience interaction. This approach helps minimize unnecessary disruptions on the main video screen while still giving the audience a voice and the opportunity to actively participate in the conversation. The acquisition of Slido by WebEx strengthens its offerings and showcases its determination to stay at the forefront of the videoconferencing industry.


2018. Webex Teams gets BroadCloud Calling integration



Webex Teams, a collaboration service that facilitates continuous teamwork through video meetings, group messaging, file sharing, and whiteboarding, has enhanced its capabilities with the integration of cloud calling using the enterprise-grade cloud-based PBX phone system, BroadCloud Calling. This integration enables Webex Teams to become a comprehensive unified communications (UC) application, aligning with the original vision of UC. Webex Teams was introduced earlier this year as a result of Cisco merging its two collaboration platforms, Webex and Spark, into a unified platform. With the addition of calling functionality to its existing content sharing and messaging features, Webex Teams offers a seamless and all-encompassing collaboration solution.


2018. Cisco morphed Spark into Webex



Cisco has announced that its team messaging app, Spark, will undergo a rebranding and integration into its Webex platform. The decision entails discontinuing the Cisco Spark brand and introducing Webex Teams as its successor. Webex Teams will incorporate all the collaborative functionalities of Spark, such as persistent messaging, whiteboarding, easy guest access, and content sharing. Additionally, Cisco has introduced a new videoconferencing app called Webex Meetings, which will replace Spark's existing meeting app. Previously, Spark video meetings operated separately in the public cloud, rather than within Webex data centers. Consequently, both Webex Meetings and Webex Teams will now operate on the Webex infrastructure backbone.


2018. Cisco acquired Accompany to add AI to Webex



Cisco has made an agreement to purchase the startup Accompany, known for its utilization of artificial intelligence to create comprehensive databases containing information on individuals and their professional relationships within organizations. This technology functions as a personal assistant, equipping executives with the necessary context prior to conversations and meetings. Cisco intends to integrate Accompany's technology into its collaboration products, such as incorporating company and individual profiles into Webex meetings. The acquisition will involve a payment of $270 million in cash and stock, as confirmed by Cisco.


2018. Cisco Spark & Webex combine into single collaboration platform



Cisco has taken a step towards streamlining its collaboration offerings by merging its two separate packages, Spark and WebEx, into a unified platform. This decision was driven by Cisco's development of these similar packages independently, which resulted in market and sales channel confusion. With the introduction of Webex Teams, Cisco has combined the collaboration features from Spark and WebEx, including whiteboarding, persistent messaging, roster management, meeting controls, and content sharing. Previously, Cisco Spark utilized the Control Hub as its management tool with basic analytics capabilities, while WebEx customers relied on the separate Site Admin tool for analytics. Now, the Control Hub supports both WebEx Meetings and WebEx Teams, providing comprehensive analytics functions for WebEx users.


2015. Cisco to acquire video conferencing provider Acano



Cisco announced that it will buy video conferencing service Acano for $700 million. While Cisco already provides a similar service called WebEx, which it acquired in 2007 for $3.2 billion, Acano offers a more advanced solution. In addition to WebEx, Cisco launched Project Squared, a modern alternative, last year. However, Acano significantly enhances Cisco's video portfolio by offering sophisticated capabilities that fill important gaps. With Acano, Cisco will be better equipped to establish connections in diverse environments, even when multiple vendor tools are involved and across various devices, from mobile devices to large screens in boardrooms. Acano's portfolio includes video and audio bridging technology and gateways that enable customers to connect different collaboration solutions from various vendors in both cloud and hybrid environments.


2014. Symantec discontinued pcAnywhere. Recommend Bomgar instead



Symantec has recently announced the discontinuation of its stand-alone remote control product, pcAnywhere, along with the termination of support effective from November 3rd. However, Symantec is committed to ensuring a seamless transition for its customers. To facilitate this, the company recommends that pcAnywhere users upgrade to the Bomgar Remote Support Solution and has partnered with Bomgar to offer preferred pricing to customers. It's worth noting that pcAnywhere has encountered its own security breaches in the past. In 2012, Symantec advised pcAnywhere users to disable the software after its enterprise security source code was stolen and publicly disclosed. In contrast, Bomgar's solution adopts an appliance-based model. Unlike a point-to-point approach, which necessitates firewall configuration changes to function over the internet, Bomgar's solution operates without requiring such modifications. Both the customer and support representative connect to the appliance via outbound connections, mitigating the need for firewall adjustments.


2012. Free Webex is already available



As Cisco promised, its web-conferencing service WebEx is becoming free. True, the number of free conference hosts (i.e. users that can create and manage online meetings) was reduced from 3 to 1. But the free disk space was increased up to 1 GB. The free online meeting can support up to 25 people simultaneously and provide the variety of tools: screen-sharing, whiteboard, remote control, file sharing, presentations, VoIP, video in HD-format, recording. You might be surprised that the service is currently in Beta status (after all, WebEx has been the web-conferencing market leader  for many years). The fact that it's not just the free version. It's a new version of WebEx, which in addition to web-conferencing adds a workspace for collaboration before and after online meeting. ***


2011. WebEx adds free version, online office workspace



Finally, the most popular Web-conferencing service Cisco WebEx is getting closer to small business. At the Collaboration Summit in Miami Cisco has introduced the new version of Webex and the subscription free plan for 3 people and 250 MB of space. In addition to basic functions (screen-sharing, whiteboard, online presentations, document collaboration, VoIP and instant messaging) the free version also provides video conferencing (but not in HD-quality). Of course, there are several other web-conferencing services that offer free version, but WebEx differs by high quality and extensive functionality. According to the Cisco representatives the free version is already available, but we couldn't find it on the WebEx site. So, let's wait. We also have to wait till Q1 2012 for the new version of WebEx, which includes the very interesting feature - online workspace. ***

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com