Bomgar vs GoToMeeting

June 19, 2023 | Author: Michael Stromann
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Bomgar
Secure Remote Support for Desktops and Devices. With Bomgar, support organizations can access and support nearly any remote computer or mobile device. Troubleshoot PCs and servers, provide remote assistance, train remote employees, or perform system maintenance, all with the highest levels of security.
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GoToMeeting
GoToMeeting allows you to host an online meeting with up to 15 people – so you can do more and travel less. Using our web conferencing tool, you can share any application on your computer in real time. Attendees join meetings in seconds. Enable high-definition video conferencing with one click.
Bomgar and GoToMeeting are both software solutions that facilitate remote collaboration and communication, but they serve different purposes. Bomgar is primarily known for its remote support capabilities, providing IT teams with the ability to access and troubleshoot remote devices securely. It offers features such as remote control, file transfer, chat support, and session recording, making it ideal for technical support scenarios.

On the other hand, GoToMeeting is a web conferencing and online meeting platform that allows teams to conduct virtual meetings, share screens, collaborate on documents, and communicate in real-time. It is widely used for hosting webinars, sales presentations, and team meetings. GoToMeeting offers features like video conferencing, screen sharing, recording, and integrated messaging, enabling effective communication and collaboration among participants.

See also: Top 10 Remote Support software
Bomgar vs GoToMeeting in our news:

2019. GoToMeeting improved AI-transcription in videoconferencing software


LogMeIn has unveiled the latest version of GoToMeeting with a strong emphasis on delivering a user-friendly and intuitive experience, while providing IT departments with enhanced control over deployment, management, and security. This new release includes a range of updates aimed at improving the collaboration platform's ease of use for both IT and users, spanning pre-meeting, during-meeting, and post-meeting functionalities. These updates include a completely redesigned video-first interface that is consistent across all devices, exceptional audio quality, real-time note-taking capabilities, and AI-powered transcription. Furthermore, hosts now have the ability to create multiple personalized meeting rooms, complete with customized branding, enabling teams to instantly collaborate whenever needed. GoToMeeting has also made updates to its popular calendar plugins and integrations, offering seamless compatibility with Office 365, Outlook, GSuite Calendar, Salesforce, and more. Additionally, GoToMeeting remains committed to supporting integrations with tools like Slack and Zoho.


2018. GoToMeeting added AI transcription, Amazon Alexa integration



LogMeIn has recently implemented updates to its GoToMeeting video and audio conference platform, introducing several new features. These enhancements encompass a text chat function, an AI transcription service, and integration with Amazon's voice assistant, Alexa. The Business Messaging feature facilitates one-to-one or group chats among employees and external clients through the GoToMeeting desktop application or a standalone mobile app. With just a single click, users can seamlessly transition from a message thread to a video or audio conference. Additionally, the Smart Meeting Assistant transcribes meeting audio and securely stores the text in the cloud, enabling easy sharing afterwards. This advancement eliminates the need for attendees to worry about note-taking and allows them to concentrate fully on engaging in discussions with colleagues.


2017. GoToMeeting unveiled conference room solution


GoToMeeting has introduced GoToConference, an all-in-one hardware system designed for effortless setup of small to mid-sized conference rooms, allowing instant participation and hosting of meetings. With cost-effectiveness and simplicity in mind, GoToConference ensures high-quality video and audio for your meeting spaces. The devices seamlessly work together, enabling IT or AV technicians to swiftly establish a video conferencing hub within minutes. Just connect the devices to a screen, power them on, and you're good to go. The GoToConference bundle includes all the necessary hardware and software components to set up a huddle room swiftly. Initiating a meeting or inviting participants is a breeze - simply click "Start" or enter the meeting ID. The GoToConference package includes a USB conference phone, a Logitech webcam with 1080p HD resolution, a Chromebox computer, a wireless keyboard and touchpad, as well as a GoToConference subscription.


2016. Citrix sold GoToMeeting to LogMeIn



LogMeIn and Citrix's GoTo collaboration spin-off are set to merge in a $1.8 billion deal. This development follows Citrix's announcement 10 months ago about its intention to spin off the GoTo division, which focuses on collaboration, in order to refocus on its core virtualization business. Through this merger, LogMeIn and GoTo will significantly enhance their competitive position. The companies have plans to establish a stronger management team, align their go-to-market strategies, and consolidate their product lines into a unified portfolio. It is expected that the combined vendor will streamline its value proposition by eliminating redundant features and tools, potentially including GoToMyPC, which competes with LogMeIn's flagship remote desktop tool, and LogMeIn's join.me online meeting software.


2014. Symantec discontinued pcAnywhere. Recommend Bomgar instead



Symantec has recently announced the discontinuation of its stand-alone remote control product, pcAnywhere, along with the termination of support effective from November 3rd. However, Symantec is committed to ensuring a seamless transition for its customers. To facilitate this, the company recommends that pcAnywhere users upgrade to the Bomgar Remote Support Solution and has partnered with Bomgar to offer preferred pricing to customers. It's worth noting that pcAnywhere has encountered its own security breaches in the past. In 2012, Symantec advised pcAnywhere users to disable the software after its enterprise security source code was stolen and publicly disclosed. In contrast, Bomgar's solution adopts an appliance-based model. Unlike a point-to-point approach, which necessitates firewall configuration changes to function over the internet, Bomgar's solution operates without requiring such modifications. Both the customer and support representative connect to the appliance via outbound connections, mitigating the need for firewall adjustments.


2014. GoToMeeting comes to Android smartwatches



The videoconferencing app GoToMeeting has introduced compatibility with Android Wear smartwatches. The updated app is now accessible on Google Play and is compatible with various Android Wear watches, including the Samsung Gear Live, Moto 360, and LG G Watch. With the new GoToMeeting app, the smartwatch serves as a secondary or tertiary screen, primarily providing simple playback control functionalities. Citrix, the company behind GoToMeeting, does not anticipate users conducting business directly from their wrist. Instead, the intention is for users to utilize their phone or computer for more critical tasks while using the smartwatch for less demanding activities like participating in bi-daily sales calls.


2014. Citrix launched free version of GoToMeeting



GoToMeeting is a highly popular service utilized for video calls, web-conferencing, and webinars. Despite its relatively higher cost, companies are willing to invest in it due to the paramount importance of communication quality in online meetings. Excitingly, Citrix has now introduced the free version of the service - GoToMeeting Free, enabling online meetings with up to three participants. This application is developed based on the Chrome browser, eliminating the need for registration, software downloads, or browser extensions. By simply clicking the "Start Meeting" button, you receive a meeting link that can be shared with one or two colleagues. It is worth noting, however, that this service exclusively focuses on video chat and does not provide the extensive web-conferencing collaboration tools for which GoToMeetings is renowned.


2011. GoToMeetings adds HD-video. Goes apart from Skype?



Last March, before Skype was acquired by Microsoft, it announced that the GoToMeating ***


2011. Skype to add web-conferencing powered by GoToMeeting, not Webex



Recently Skype is intending to increase profits by expanding its business services. Skype already offers to business the VoIP service, IP-PBX integration and group video conferencing. And it would be very logical to add web-conferencing to this list, because many Skype partners (like Yuuguu, Yugma, Mikogo) are already earning on it. As known Skype almost 2 years ago added the screen-sharing feature. But it would be a shame to charge money for it. Firstly, it is the very basic implementation of screen-sharing without application selection, screen annotations, granting mouse control... Second, Skype's screen-sharing only works in one-to-one sessions and doesn't work simultaneously with video calling. So, finally, Skype has decided to pump-up and sell this feature and surprised everyone by announcing the partnership with Citrix GoToMeeting. ***


2008. Online Meeting App Study: GoToMeeting Tops Yugma?

As a fervent supporter of online meeting and collaboration tools, I have found them to be a saving grace, sparing me from numerous flights and hotel stays. Recently, I came across an interesting comparison of online meeting tools, although I always approach such studies with caution, questioning their independence and potential vendor bias. Nevertheless, the results of this study, especially for the winners, aligned reasonably well with my own experiences using the tested applications. The study's testing methodology can be found here. It is worth noting that the winners tended to be the paid professional versions of the applications, unlike the free versions I typically utilize. This distinction is understandable, as the paid versions often offer additional features like support for up to 1,000 meeting participants, which I personally do not require. So, who were the winners and what were their commendable attributes? Citrix GoToMeeting emerged as the study's champion, and I can attest to its excellence as I used it extensively in the past and still hold it in high regard. It excels in conducting online software demos, allowing for swift entry and exit from meetings, and facilitating easy sharing of meeting links. However, although it used to be my favorite, it has been surpassed by others. The next four top performers in the study were WebEx MeetMeNow, Yugma Professional, Netviewer one2meet, and Microsoft Office Live Meeting. I have personally used all of them except one2meet. I was particularly delighted to see Yugma included in the list, as it has remained one of my preferred online meeting applications, as I discussed in a previous article. The study recognized Yugma's Professional edition among the winners, but it is worth mentioning that Yugma also offers a highly useful free version, which is the one I utilize. Launching meetings with Yugma is as easy as sending an instant message to a friend on an IM buddy list. The study also acknowledged one of Yugma's best features, its compatibility with Windows, Mac, and Linux. However, I must express my disagreement with one aspect of the study—it completely overlooked Dimdim, the best open-source online meeting application. We covered some of the exceptional new features of Dimdim's latest version 4.0 on the OStatic blog. For instance, Dimdim now supports meeting recordings and enables desktop sharing on Mac. For those unfamiliar with these collaboration tools, I highly recommend starting with the free version of Yugma and the open-source Dimdim. Yugma is particularly advantageous for quick and efficient meetings that transcend different platforms.

Author: Michael Stromann
Michael is an expert in IT Service Management, IT Security and software development. With his extensive experience as a software developer and active involvement in multiple ERP implementation projects, Michael brings a wealth of practical knowledge to his writings. Having previously worked at SAP, he has honed his expertise and gained a deep understanding of software development and implementation processes. Currently, as a freelance developer, Michael continues to contribute to the IT community by sharing his insights through guest articles published on several IT portals. You can contact Michael by email stromann@liventerprise.com