BBM vs Facebook Messenger


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BBM
BBM is the best way to connect and share instant messages, pictures and more for free, in real time. BlackBerry offers a family of products that brings together the core strengths of BBM with features and capabilities aimed at enterprises. The new eBBM Suite works with BlackBerry smartphones and the BlackBerry enterprise solution.
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Facebook Messenger
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone. Secure Facebook Messenger alternatives are Signal and Telegram. If you are looking for Facebook Messenger alternatives for business pay attention to GoToMeeting, Skype for Business.
Comparing BBM vs Facebook Messenger is like comparing apples to oranges. Because your business is unique and nobody except you can decide, which is better for your company. But we can add some fun to your research and suggest some new comparison parameters.

Let's start with videos. We think that Facebook Messenger has better video than BBM



Ok, now let's compare the UI. Looks like BBM has more user-friendly interface than Facebook Messenger because it's bigger. At least on our screenshots


To compare the popularity of the solutions we counted how many alternatives people search for each of them on the Internet. And it turns out that Facebook Messenger is more popular than BBM

Now let's look at the recent activities of our competitors:

- Facebook Messenger gets group video calling (in 2016)
- Facebook Messenger adds end-to-end encryption (in 2016)
- Facebook Messenger adds group calls (in 2016)
- Facebook Messenger now allows to build chatbots (in 2016)
- Facebook launched enterprise messenger (in 2015)
- Facebook Messenger gets free video calls (in 2015)
- Facebook launched dedicated web interface for its Messenger (in 2015)
- Facebook wants to replace business2customer email by its Messenger (in 2015)
- BBM gets web-conferencing feature (in 2014)
- BlackBerry adds self-destructing messages to BBM (in 2014)

Looks like Facebook Messenger was recently more active than BBM (at least in our news). We also found some news, in which BBM and Facebook Messenger meet head to head:

2015 - Facebook wants to replace business2customer email by its Messenger to challenge BBM


Facebook is aiming to use its Messenger to reinvent communication between customers and businesses. The idea is that people hate touch-tone phone tree customer service calls. Endless email threads are annoying too. People would rather just text asynchronously in a single chat thread. To allow that Facebook is working with an initial set of partners including Everlane and Zulily to change how people contact them. For example, if you buy something through Everlane, but want to modify, track, or return your order, you’ll be able to contact the business through Messenger. And rather than getting individual emails about order confirmation and your order shipping, you’ll be able to opt to get those messages in Messenger. Customer support will be permitted over Messenger thanks to an integration with ZenDesk. Businesses that already use live chat systems for customer support will be able to run that communication over Messenger.