BBM vs Facebook Messenger


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BBM
BBM is the best way to connect and share instant messages, pictures and more for free, in real time. BlackBerry offers a family of products that brings together the core strengths of BBM with features and capabilities aimed at enterprises. The new eBBM Suite works with BlackBerry smartphones and the BlackBerry enterprise solution.
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Facebook Messenger
Facebook Messenger is an instant messaging service and software application which provides text and voice communication. Available now for Android and iPhone. Secure Facebook Messenger alternatives are Signal and Telegram. If you are looking for Facebook Messenger alternatives for business pay attention to GoToMeeting, Skype for Business.
Facebook Messenger has better video than BBM



2015 - Facebook wants to replace business2customer email by its Messenger to challenge BBM


Facebook is aiming to use its Messenger to reinvent communication between customers and businesses. The idea is that people hate touch-tone phone tree customer service calls. Endless email threads are annoying too. People would rather just text asynchronously in a single chat thread. To allow that Facebook is working with an initial set of partners including Everlane and Zulily to change how people contact them. For example, if you buy something through Everlane, but want to modify, track, or return your order, you’ll be able to contact the business through Messenger. And rather than getting individual emails about order confirmation and your order shipping, you’ll be able to opt to get those messages in Messenger. Customer support will be permitted over Messenger thanks to an integration with ZenDesk. Businesses that already use live chat systems for customer support will be able to run that communication over Messenger.