Asterisk vs Genesys

May 17, 2023 | Author: Adam Levine
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Asterisk
An open source telephony switching and private branch exchange service for Linux. Information on downloading, installation of and support for the product. Asterisk is like a box of Legos for people who want to create communications applications. It includes all the building blocks needed to create a PBX, an IVR system, a conference bridge and virtually any other communications app you can imagine.
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Genesys
Genesys provides scalability, agility and security. Genesys cloud contact center solutions can improve your customer's journey by increasing personalization and by delivering consistent, connected customer experiences across touchpoints. We meet your customers’ specific channel preferences, such as mobile, SMS and social. Choosing a cloud contact center solution can help your organization achieve these objectives while getting to market faster, and with more flexibility.
Asterisk and Genesys are both prominent solutions in the field of telecommunications and contact center software, but they have distinct differences in terms of architecture, features, and target markets. Asterisk is an open-source communications framework that offers flexibility and customization options for building a variety of telephony applications. It provides the foundation for creating IP-PBX systems, VoIP gateways, and interactive voice response (IVR) systems. Asterisk is known for its versatility, extensibility, and cost-effectiveness, making it popular among small to medium-sized businesses and developers seeking highly customizable solutions. On the other hand, Genesys is a comprehensive contact center platform that caters to enterprise-level organizations. It offers advanced features for omnichannel customer engagement, workforce optimization, and analytics. Genesys provides robust scalability, high availability, and integrates with various CRM and business systems, making it suitable for larger businesses with complex contact center needs.

See also: Top 10 Call Center software
Asterisk vs Genesys in our news:

2021. Genesys acquires Bold360 from LogMeIn



Genesys, a prominent global provider of contact center solutions, has successfully concluded the acquisition of Bold360 from LogMeIn, thus advancing its vision of Experience as a Service(SM). Bold360 is renowned for its cutting-edge digital capabilities, including customer chat, conversational AI, dynamic knowledge base, and intuitive agent experience. Through the integration of Bold360's complementary features with the Genesys AI and data platform, as well as its partner ecosystem, Genesys empowers companies to deliver seamless, context-based, and personalized experiences across all aspects of their business and channels. By incorporating Bold360, Genesys accelerates its vision for Experience as a Service, reimagining how empathy can intricately connect marketing, sales, and service experiences to benefit customers.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com