Aircall vs RingCentral

June 07, 2023 | Author: Adam Levine
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Aircall
Cloud-based phone system and call center software solution. Instant set-up. Integrates with your favourite CRM and Helpdesk. No hardware, no deskphone.
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RingCentral
All your communications on one platform. Team messaging with file sharing, tasks and more. All-in-one cloud phone, team messaging & video conferencing. HD-quality video conferencing with screen sharing. Outbound and inbound contact center and digital customer engagement.
Aircall and RingCentral are both popular cloud-based communication platforms that offer business phone system solutions, but they have notable differences in their features and target audiences. Aircall focuses on providing a streamlined and user-friendly experience for companies of all sizes. It offers features such as virtual phone numbers, call routing, call recording, analytics, and integrations with popular CRM systems. Aircall is known for its intuitive interface and ease of use, making it suitable for small to medium-sized businesses looking for a straightforward phone system solution. On the other hand, RingCentral offers a comprehensive suite of communication and collaboration tools, including voice, video, messaging, and online meetings. It caters to larger enterprises and provides advanced features such as team messaging, video conferencing, and integrations with other business applications. RingCentral is known for its scalability, robust feature set, and ability to support the communication needs of larger organizations.

See also: Top 10 Business Phone systems
Aircall vs RingCentral in our news:

2021. Aircall raises $120M for its cloud-based phone system



Aircall has secured a $120 million Series D funding round. The company is focused on developing a cloud-based phone system designed for call centers, support lines, and sales teams. It offers seamless integration with popular CRM, support, and communication systems such as Salesforce, HubSpot, Zendesk, Slack, Intercom, and more. Aircall enables its customers to create local numbers and establish interactive voice response directories. The service efficiently manages call queues, allowing agents to promptly respond to incoming calls. Agents can also transfer calls and put customers on hold, while administrators have access to analytics, call monitoring, and performance tracking for effective management of the team.


2020. Aircall raises $65 million for its cloud-based phone system



Aircall, a software-as-a-service company focused on phone calls, has successfully raised $65 million in a Series C funding round. Aircall aims to distinguish itself from conventional call center solutions by offering seamless integrations with third-party services. As an example, users can view their call details within their CRM system to determine if a team member has already addressed a lead. Additionally, urgent support requests can be promptly handled by initiating phone calls directly from Zendesk.


2019. Avaya partners with RingCentral to provide cloud offering


After extensive deliberation regarding sale and merger possibilities, Avaya has recently announced a significant strategic partnership with a $500 million contribution from RingCentral. Avaya, having emerged from a bankruptcy filing in 2017, now faces increasing competition from industry giants such as Microsoft Corp and Amazon Web Services. These competitors provide comparable communication services through software deployed within cloud data centers—an area where Avaya has encountered challenges, unlike RingCentral, which is a key player in the field. As part of the agreement, Avaya will leverage RingCentral's expertise in cloud technology to offer a new comprehensive solution. Both companies will contribute funds towards the sales and marketing efforts of this cloud-based product.


2016. Aircall launched mobile apps for its cloud phone system



Aircall, the service that enables you to generate virtual numbers in numerous countries worldwide and share them with your team, has recently launched its mobile apps for iOS and Android, moving out of the beta phase. With these new mobile apps, Aircall customers can conveniently receive or make VoIP calls directly on their phones, without being confined to their desks. Unlike other customer support software, Aircall does not require any specialized hardware and operates on a software-as-a-service model. Aircall facilitates contact and schedule sharing, call assignment to specific team members, and provides detailed tracking of activities. This feature proves invaluable in keeping track of client interactions and whether your colleagues have already dealt with a particular client.


2007. RingCentral allows to manage your calls, save money with VoIP

RingCentral, the phone call management service, is introducing a range of VoIP plans known as DigitalLine, providing users with the flexibility to utilize VoIP alongside or in place of their existing landlines. The implementation of the new VoIP system is straightforward and user-friendly. Users have the option to configure incoming calls to be received through VoIP, enabling them to manage and receive phone calls even when they are away from their landline. Additionally, various minute packages are available for making outgoing calls using VoIP, including an unlimited plan for outgoing VoIP calls at an approximate cost of $25 per month. Unlike consumer-oriented VoIP services such as Vonage, Skype, or Comcast's DigitalVoice, RingCentral is primarily targeting the multi-line business community that seeks to efficiently handle multiple lines without the need for additional hardware or staff. This solution is particularly beneficial for small business owners as it offers extensive customization options for handling incoming calls, including the ability to establish advanced rules or dynamically redirect calls using the SoftPhone, a virtual phone call manager.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com