8x8 vs Vonage

June 05, 2023 | Author: Adam Levine
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8x8
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.
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Vonage
Vonage provides communications APIs, unified communication solutions, contact centers, conversational commerce platform.
When comparing 8x8 and Vonage, two prominent providers of cloud communication solutions, they offer distinct features and approaches. 8x8 is known for its comprehensive suite of communication tools, including voice, video, chat, and contact center solutions, with a focus on user experience and robust security. They prioritize seamless collaboration and scalability. On the other hand, Vonage offers a range of communication services, such as voice, messaging, and video conferencing, emphasizing integration capabilities and flexible deployment options. Their solutions cater to businesses of various sizes.

See also: Top 10 Business Phone systems
8x8 vs Vonage in our news:

2021. 8x8 acquires UC-provider Fuze



8x8, a prominent provider of integrated cloud communications platforms, has announced its acquisition of Fuze, a fellow player in enterprise cloud-based communications, for an estimated amount of $250 million. This strategic acquisition is expected to drive innovation within 8x8's XCaaS (eXperience Communications as a Service) offerings and expand its enterprise customer base while strengthening its global presence. Both 8x8 and Fuze have earned significant recognition in the marketplace, with 8x8 recently being named a Leader and Fuze recognized as a Visionary in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.


2021. Ericsson to acquire cloud communications company Vonage for $6.2B



Ericsson, an international networking company, has made the strategic decision to embrace modernization by acquiring cloud communications company


2018. Vonage acquired cloud-based contact center startup NewVoiceMedia



Vonage, a cloud-based unified communications provider, has completed the acquisition of NewVoiceMedia, a UK startup specializing in cloud-based contact center solutions, for a cash sum of $350 million. This strategic move by Vonage aims to expand its service offerings and increase profit margins across a broader range of value-added IP services. Currently, Vonage provides office phone systems, marketing automation, an existing call center solution, as well as MPLS and other IP services. With the integration of NewVoiceMedia's platform, Vonage will have enhanced capabilities to establish deeper connections with software providers such as Salesforce. This integration is vital to Vonage's approach in selling its services to potential customers. NewVoiceMedia is recognized by Vonage as the largest privately-owned, pure-play, cloud contact center company globally. It boasts approximately 700 customers, primarily consisting of mid- to large-sized enterprises, including prominent names like Adobe, Siemens, Time Inc., FundingCircle, and Rapid7.


2015. Fuze acquired online team collaboration platform LiveMinutes



Web Conferencing company Fuze has recently acquired LiveMinutes, an online team collaboration platform. LiveMinutes offered a workspace where co-workers could collaborate by sharing various file types, including Office documents, PDFs, and PSDs. Additionally, it facilitated conference calls via the web or Skype. This acquisition marks a significant expansion for Fuze, as it transitions from solely focusing on online meetings to introducing a new product called Fuze Spaces. Fuze Spaces enables colleagues to chat, share, and provide feedback on files, organize projects, and more through a web-based dashboard. In parallel, Fuze has secured $20 million in fresh funding to support its ongoing business growth. The company positions itself as a contemporary alternative to services like WebEx and GoToMeeting, offering voice and HD video conferencing solutions that empower distributed teams to connect, share content, and collaborate via the cloud.


2009. Box.net has partnered with Fuze Meeting



Box.net has formed a partnership with Fuze Meeting to enhance its online office suite by integrating real-time online meetings and screen sharing capabilities. By leveraging Fuze as part of your Box account, you can now conduct meetings, share your desktop (requiring a download), and upload your Box files to a collaborative space within Fuze. This integration of Fuze Meeting into Box's OpenBox system expands the range of services that users can connect with their Box account, including popular options like Gmail and Zoho. While Fuze competes with well-established services such as WebEx and GoToMeeting, this collaboration with Box could provide a significant advantage by tapping into the enterprise user base that is more receptive to adopting new SaaS tools. This partnership has the potential to contribute to Fuze's market share growth in the industry.


2009. Fuze Outdoes Free Online Meeting Makers in Several Ways



After trying Fuze, even though it’s not free and I’ve been slightly ***


2008. Remote meeting app Fuze is decent but incomplete



There's a new WebEx competitor hitting the market: CallWave's Fuze. Its advantages: No download required on either the viewing or the presenting side. It works with video and allows markup of video frames. And it has some nice call-handling features. I used the tool briefly and although I found some bugs and performance issues in this early version, I like the design and found it simple to use. You can upload documents to share (images, text files, PowerPoint presentations, even videos), and once you're sharing them, use simple drawing tools to mark them up and illustrate points. On the shared video player, you can sketch over the top of a paused video, and the sketches stay attached to the particular frame; you can see which frames have markups by little icons on the player's progress bar. On the downside, you can't (yet) use Fuze for screen or ***


2006. Vonage to introduce the V-Phone

Vonage has provided a preview of its upcoming device called V-Phone, a USB device that enables voice over IP users to make calls from any broadband-connected computer. When plugged into a computer, the V-Phone carries Vonage software, transforming the computer into a phone. The new product was unveiled by Jeffrey Citron, the chairman of Vonage, during the Convergence 2.0 conference in New York City. The official launch of the V-Phone is scheduled for Wednesday at a press event in New York. Citron, who did not take questions during Monday's presentation, will be speaking again on Wednesday. Vonage is currently dealing with numerous shareholder lawsuits following its troubled initial public offering, and its stock has significantly declined in value since its debut. Additionally, Verizon Communications has filed a patent infringement lawsuit against Vonage, alleging infringement on patents related to completing calls between Internet phones and traditional telephone networks.


2005. VoIP firm Vonage tests routers for mobile service

Vonage, an Internet-based calling services provider, is conducting customer trials for wireless routers, indicating that the company is nearing the launch of a mobile offering. The trials involve a new Linksys Wi-Fi router that Vonage may offer alongside its calling plans. Additionally, Vonage has acknowledged that customers are testing a Wi-Fi-enabled handset. With the router and handset, users would have the freedom to move around their homes or offices without being connected to a modem or phone jack, eliminating the need for a laptop or desktop computer. Vonage could also market the routers to hot spot providers for installation in public locations. The introduction of these routers aims to address issues that VoIP users face in Wi-Fi hot spots. Vonage and other VoIP companies are capitalizing on mobility, similar to cell phone operators, as they seek to expand their services. The growing support for Wi-Fi is a positive sign for the VoIP industry.


2004. Vonage goes to the video

Vonage, an internet phone service provider, plans to launch videophones and a videophone service by the end of March, according to CEO Jeffrey Citron. While an exact release date and pricing details were not provided, Vonage's videophone service is expected to be similar to Packet8's offering, which provides unlimited video calling for $30 per month. Vonage has partnered with Viseon, a broadband video equipment manufacturer, to develop the videophone, which will resemble Viseon's VisiFone II. The addition of videophone service is part of Vonage's expansion into value-added services in the VoIP (Voice over Internet Protocol) market. Other VoIP providers, like VoicePulse, are also planning to introduce videophone services. Despite the relatively small market for video-calling gear, Citron believes that recent advancements in chip designs and the collaboration of videophone manufacturers have made the technology more affordable and feasible. Additionally, the increasing speed and reliability of broadband connections have helped overcome previous barriers to widespread adoption.

Author: Adam Levine
Adam is an expert in project management, collaboration and productivity technologies, team management, and motivation. With an extensive background working at prestigious companies such as Microsoft and Accenture, Adam's in-depth knowledge and experience in the field make him a sought-after professional. Currently, he has ventured into entrepreneurship, owning a thriving consulting and training agency where he imparts invaluable insights and practical strategies to individuals and organizations, empowering them to achieve their goals and maximize their potential. You can contact Adam via email adam@liventerprise.com